Contact Us
Questions about how we review highest-payout online casinos, spotted something out of date, or want to flag an issue with a listing? This page explains how to reach US Online Casinos and what kind of enquiries we're best placed to help with.
How to reach the US Online Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within 48 hours, though it can occasionally take a little longer during busy periods. Please include as much detail as you can — for example, the name of the casino in question, a screenshot, or a link to the section of the site you're asking about — so we can look into it properly the first time.
What we can and can't help with
We're an independent comparison and review site, not a casino operator, a payment processor, or a licensing body. That shapes what we're able to do when you get in touch:
- We can answer questions about how our rankings and ratings work, what we look at when we assess payout speed, bonus terms, or licensing information
- We can correct factual errors on the site, such as an outdated bonus offer or an incorrect payout timeframe
- We can point you toward general resources on responsible gambling, deposit limits, or self-exclusion if you need support
- We cannot access, manage, or make changes to your account with any casino listed on the site
- We cannot process withdrawals, resolve a dispute with a casino directly, or guarantee a refund
- We cannot offer legal or financial advice about gambling in your specific state
If your enquiry relates to a specific account issue — a delayed withdrawal, a bonus that hasn't been credited, or a verification problem — the casino's own customer support team is the right first point of contact. Most of the operators featured on this site offer live chat or email support directly on their platform, and material terms such as wagering requirements, minimum deposits, and expiry windows are always listed alongside their offers on our About Us page and throughout our reviews.
Reporting an outdated bonus or licensing detail
Online casino promotions change often — welcome bonuses get refreshed, wagering requirements are updated, and occasionally a licence status changes. We work to keep our listings current, but if you notice something that looks out of date, tell us. Include the casino name and a description of what you saw so we can verify it and correct the page if needed. We do not accept payment to change a rating or move a listing's position — commercial relationships never decide how a casino is ranked on this site.
Need help with responsible gambling?
If gambling has stopped being enjoyable, or is starting to affect your finances, work, or relationships, we'd rather you reach out for support than contact us about a review. Our Responsible Gambling page covers deposit and time limits, self-exclusion programmes, and links to national and state support services. Contacting us directly won't put those limits or protections in place — that has to be done through the casino itself or through a dedicated support organisation, but we can point you in the right direction if you're not sure where to start.
Before you write in, it may help to check
A number of common questions are already answered elsewhere on the site:
- General terms covering how this site operates, including advertising and affiliate relationships, are set out in our Terms and Conditions
- Background on who we are and how we approach casino reviews is covered on our About Us page
- Questions about self-exclusion, limits, and support services are answered on our Responsible Gambling page
If your question isn't covered there, email is still the best route — we'd rather hear from you directly than have you guess.
What happens after you contact us
Once we receive your message, here's roughly what to expect:
- We read and log your enquiry, usually within one business day
- If it's a factual correction, we verify it against the casino's current terms before updating the page
- If it's a general question, we reply directly by email with an answer or a link to the relevant page
- If it falls outside what we can help with — such as an account-specific dispute — we'll point you to the casino's support channel or a relevant support organisation instead
We don't offer phone support at this time, and email remains the most reliable way to reach us.